Kancelaria prawna Poznań - Wiza Law Firm

Terms and Conditions of the “E-Consultations” Service

§ 1. Terms, Service Provider

  1. These Terms and Conditions (hereinafter referred to as the Terms) set out the rules for providing online legal services under the name “E-Consultation” (hereinafter referred to as E-Consultation or Services) by Oliwia Wiza-Carvalho conducting business under the name WIZA LAW FIRM attorney Oliwia Wiza-Carvalho, NIP: 7773199467, REGON: 387313408, with its registered office in Poznań, 61-441, at 28 Czerwca 1956 Street, No. 406 / 3.12, email: contact@wizalawfirm.com, authorized to practice law in Poland, member of the Bar Association (Poznań Bar Association), entry number POZ/ADW/4128, hereinafter referred to as the Service Provider.
  2. Detailed information about the Service Provider is available on the website: https://www.wizalawfirm.com/.
  3. The Service Provider informs that practicing as an attorney requires compliance with the Code of Legal Ethics.

 

 

§ 2. User

  1. Persons using E-Consultations are hereinafter referred to as Users.
  2. The Service Provider does not verify the authenticity of personal data provided by the User unless necessary to perform or conclude a contract, provide the Service, or fulfill legal obligations.

 

 

§ 3. Scope of E-Consultations

  1. An E-Consultation consists of providing information and a preliminary legal analysis based on the facts described by the User, using remote communication tools (video conference, telephone, email).
  2. The E-Consultation does not include drafting or dictating pleadings, contracts, written opinions, or other documents, nor representation before courts or authorities. Such activities require separate pricing and a separate agreement.
  3. If proper provision of the E-Consultation requires activities beyond its scope (e.g., analysis of extensive documents/case files, review of extensive case law, or in-depth comparative legal research), the Service Provider may present the User with an offer for a separate service (e.g., written opinion) with a cost estimate and deadline.
  4. In disputed matters or those inconsistently assessed in doctrine and case law, or where available material does not allow categorical conclusions, the result of the E-Consultation may not contain a definitive conclusion; the Service Provider will indicate possible positions, related risks, and reasons for uncertainty.
  5. In tax matters, the information provided may include a reservation of the need to obtain an individual tax interpretation if required by the nature of the issue.
  6. The Service Provider performs the Service with professional diligence appropriate for an attorney, maintaining attorney-client confidentiality; the E-Consultation does not guarantee a specific outcome and is based on information provided by the User.
  7. Services are generally paid. The gross price is indicated for each variant. The button finalizing the reservation of an E-Consultation is clearly marked as “order with payment obligation.”
  8. Using electronic services involves IT risks, including interception or unauthorized access to data by third parties—especially if the User’s device lacks current security updates or uses untrusted providers. The Service Provider applies organizational and technical measures appropriate to the risks but recommends using updated software and secure connections.

 

 

§ 4. Reservation of E-Consultations

  1. Reservations are made via the booking module available on the Website (selection of Service variant, date, and time in the calendar).
  2. During booking, the User: (i) fills out the form, (ii) accepts the Terms and Privacy Policy, (iii) confirms placing an order with payment obligation, (iv) makes payment via Przelewy24.
  3. The contract is concluded upon successful payment. The User receives confirmation of the reservation and a link to the online meeting within 24 hours.
  4. E-Consultations are generally held via Google Meet (encrypted connection); exceptionally, other tools or a phone call may be used. Times are presented in the Europe/Warsaw time zone.
  5. Services are provided Monday to Friday, 10:00–18:00. The booking system is available 24/7.
  6. The standard duration of an E-Consultation is up to 60 minutes. A delay of up to 30 minutes is permissible.
  7. E-Consultations may be conducted in Polish, English, or Portuguese.
  8. The Service Provider may temporarily suspend Services without notice (e.g., maintenance, updates, or external operator unavailability).
  9. The Service Provider may refuse to provide the Service in case of conflict of interest or other valid reason; in such case, the fee is refunded.
  10. Each transaction is documented with an electronic invoice delivered to the User’s email address. By accepting these Terms, the User agrees to receive electronic invoices without signature.

 

 

§ 5. Course, Rescheduling, Cancellation

  1. The User joins the E-Consultation using the link provided in the reservation confirmation.
  2. The User bears data transmission costs according to their operator’s tariff.
  3. If the connection does not succeed at the reserved time, the User makes at least three attempts to join at intervals of about 5 minutes.
  4. If the E-Consultation fails due to the Service Provider, the Provider will propose the earliest possible alternative date or refund the full fee.
  5. If the failure is due to the User, the fee is not refunded.
  6. Rescheduling or cancellation free of charge is possible up to 24 hours before the scheduled time. Later cancellation or absence (failure to join within 15 minutes) results in no refund.
  7. In case of temporary disruptions, the parties will attempt to resolve them (up to 15 minutes). If disruptions prevent the Service, the parties will reschedule or the Service Provider will refund part of the fee if at fault.

 

 

§ 6. Technical Requirements

  • Device with Internet access, camera (for video), microphone, and speakers/headphones.
  • Updated browser: Chrome, Edge, Firefox, Safari (with JavaScript and cookies enabled).
  • Stable Internet connection of at least 2 Mb/s (5 Mb/s+ recommended for HD video).
  • On mobile devices – updated Google Meet app (iOS 15+ or Android 8.0+ recommended).

 

 

§ 7. Termination of Services

  1. The User may terminate the contract in any form, without justification, within the deadlines specified in § 5.
  2. The Service Provider may terminate the contract, refunding the nominal fee.

 

 

§ 8. Withdrawal – Consumer Rights

  1. A User who is a consumer or entrepreneur with consumer rights may withdraw from the contract within 14 days without reason or cost.
  2. The withdrawal period begins upon conclusion of the contract (payment). A withdrawal statement must be sent before expiry of the period. The Service Provider refunds all payments within 14 days using the same payment method unless agreed otherwise.
  3. The right of withdrawal does not apply if the Service has been fully performed with the User’s consent after being informed of the loss of the right, or to digital content not supplied on a tangible medium once performance has begun with consent.

 

 

§ 9. Complaints and Dispute Resolution

    1. The Service Provider provides Services with professional diligence, respecting the Law on the Bar, ethics, and confidentiality. The Service is an obligation of diligence, not a guarantee of outcome.
    2. The Service Provider is not liable for consequences of false or incomplete information provided by the User or circumstances beyond control (e.g., sudden legal changes).
    3. In case of conflict of interest, the Service Provider must refrain from action and refund the unused fee.
    4. No commercial guarantees are provided.
    5. Complaints may be submitted:
    6. A complaint should include: identification of the E-Consultation, date, description of objections, and expected resolution. The Service Provider responds within 14 days.